Now accessing your
account is just a
touch tone phone call away!
 
Now you can do your own "tellering" privately and conveniently from any touch tone phone. Sybil is an auto-response teller designed to
 
 
 
 
 
 
 
allow all of our members access to their accounts 24 hours a day, 7 days a week. Just think, no more waiting for the credit union to open or being put on hold when you call.
 
 

 


All new draft accounts are automatically set up for Sybil. To active your account, we have used the last 4 digits of the primary member's social security number. You can change this access code/pin number to another number through Sybil, if you wish. Just select the menu option to "change access code" and Sybil will walk you through the steps. However, the credit union will not be held responsible for any losses occurring from the members mishandling of their access code pin number.

Sybil allows you to access account information such as account balances, direct deposit amounts and cleared drafts and to process transactions such as share to share and share to loan transfers.

 
Don't have a draft account?

If you do not have a draft account you may not be set up for Sybil, call us and we can activate your account.

If you have any problems or questions, call the credit union and we will help you. Once you know how to operate Sybil, you don't have to wait for her to prompt you. Keep this menu guide handy for a quick reference of Sybil's prompts.



Sybil Option Menu
Phone Number: 260.436.4559

Enter Account Number and # sign
(use your account number as it appears on your statement or look at the bottom of your check- your account number appears after the 6 zeros and drop the last check digit: all account numbers end in zero)

Enter Access Code and # sign
(access code is last 4 digits of the primary member's SSN)



MAIN MENU OPTIONS
Press 1 to End Phone Call
Press 2 for Share Information
Press 3 for Loan Information
Press 4 to Change Access Code
Press 5 for Credit Union Hours


SHARE INFORMATION OPTIONS
Press 1 for Regular Shares
Press 1 for Available Balance
Press 2 to Transfer Money to Draft Account
Press 3 to Make a Withdrawal
Press 4 for Latest Dividend Posted
Press 5 for the Latest Transactions
Press 6 to have a Transaction History Mailed
Note: You will need to listen for other options, as they will be different based on the types of accounts you have at the credit union.
Press 2 for Draft Information
Press 1 for Available Balance
Press 2 to Transfer Money to Regular Shares
Press 3 to find a Specific Draft Number
Press 4 to Make a Withdrawal
Press 5 for Latest Dividend Posted
Press 6 for the Latest Transactions
Press 7 to have a Transaction History Mailed
Note: You will need to listen for other options, as they will be different based on the types of accounts you have at the credit union.
Press 3 for "Other Share Type" (Vacation Club, Christmas Club, etc.)
Press 1 for Available Balance
Press 2 for Latest Dividend Posted
Press 3 for the Latest Transactions
Press 4 to have a Transaction History Mailed
Press 5 to transfer to another share type or member number

 
Having Trouble using Sybil?
Here are a few helpful hints if Sybil is giving you fits:
 

•Are you using the correct account number?
Use your account number as it appears on your statement. You may also look on the bottom of your checks. Your account number starts after the 6 zeros and you must drop the last check digit - all account numbers end in zero for Sybil.

•Are you using the right access code?
The original access code is the last four digits of the primary member's social security number

•Is your account activated for Sybil?
All new checking accounts should be automatically activated, but if you have had your account for a while we might have missed you.

•Are you trying to make a loan payment that is less than the full payment amount?
Sybil will only allow you to make a full payment on your loan.

 
If all else fails call the credit union and we will help you figure it out!