Your privacy is very important to Pinnacle Credit Union. This is why we are committed to the Pinnacle Credit Union Privacy Promise for members, which is as follows:

While information is the cornerstone of our ability to provide superior service, our most important asset is our member's trust. Keeping member information secure, and using it only as our members would want us to, is a top priority for all of us at Pinnacle Credit Union. Here then, is our promise to our individual members:
 
 
 
 
 
 
   

1. We will safeguard, according to strict standards of security and confidentiality, any information our members share with us.

2. We will limit the collection and use of member information to the minimum we require to deliver superior service to our members, this includes advising our members about our products, services and other opportunities, and to administer our business.

3. We will permit only authorized employees, who are trained in the proper handling of member information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.

4. We will not reveal member information to any external organization unless we have previously informed the member in disclosures or agreements, have been authorized by the members, or are required by law to do so.

5. We will always maintain control over the confidentiality of our member's information. We may, however, facilitate relevant offers from reputable companies. These companies are not permitted to retain any member information unless the member has specifically expressed interest in their products or services.

6. We will tell members in plain language initially, and at least once annually, how they may remove their names from marketing lists. At any time, members can contact us to remove their names from such lists.

7. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance.

8. For purposes of credit reporting, verification and risk management, we will exchange information about our members with reputable reference sources and clearing house services.

9. We will not use or share - internally or externally - personally identifiable medical information for any purpose other than the underwriting or administration of a member's policy, claim or account, or as disclosed to the member when the information is collected, or to which the member consents.

10. We will attempt to keep member files complete, up-to-date, and accurate, We will tell our members how and where to conveniently access their account information (except when we're prohibited by law) and how to notify us about errors, which we will promptly correct.

We will continuously assess ourselves to ensure that member privacy is respected. We will conduct our business in a manner that fulfills our Promise in the areas in which we do business.

Please also read our Internet Privacy Policy, which contains our privacy policy for our Internet site users.

 
 
 

 

Internet Privacy Policy


This section explains our policy regarding information you might supply to us when you visit our Web site. Our goal is to protect your information on the Internet in the same way that we protect it in all other ways we interact with you: in our branches, at our ATMs, and on the phone.

1. You can visit this site and find out about our products and services, read our Corporate reports, check on career opportunities, or use other value-added services without giving us any information about yourself.

2. If you do provide personal information, please refer to our Pinnacle Credit Union Privacy Promise for Members.

In order to provide better service or to address security hazards, we will occasionally use a "cookie." A cookie is a small piece of information, which a Web site stores on your Web browser on your personal computer and can later retrieve. The cookie cannot be read by a Web site other than the one that set the cookies. We use cookies for a number of administrative purposes; for example to store your preferences for certain kinds of information or to store a password so that you do not have to input it every time you visit our site. Most cookies last only through a single session, or visit, to our site. None will contain information that will enable anyone to contact you via telephone, e-mail or any other means. You can set up your Web browser to inform you when cookies are set or to prevent cookies from being set.

For further information on either of these statements, please feel free to contact:

Don Simpson, President/CEO
Pinnacle Credit Union
4025 West Jefferson Boulevard
Fort Wayne, IN 46804
260.436.1142, extension 14